Terms of booking

Tickets for Questors productions are on general sale to the public.

(Note: The following terms and conditions apply to most productions by The Questors, but other terms and conditions may apply to productions by other companies.)

Season Pass holders are entitled to discounted ticket prices for most productions. Members' tickets are not transferable.

Concessions (where applicable) are available to anyone aged 65 and over, full-time students, state benefit claimants and Ealing Leisure Pass holders. Evidence may be requested.

Returns and refunds

We have a strict no-refund policy unless we have to cancel a performance.  

Members who return tickets can receive a credit on their account at Questors and can use this to pay for a future show at Questors.  Credits are valid for 12 months from the date of issue.

Non-members may exchange their ticket for another performance of the same show, subject to availability. If the ticket prices are higher than your original purchase, the extra cost will be charged. If the ticket price is lower than your original purchase, the difference will be considered a donation to the theatre.  Exchange requests must be made at least 48 hours prior to an event.

Under 16s
Children under the age of three are permitted to sit on an adult’s lap and do not need a separate ticket for Questors Productions - please check with visiting companies for extrernal terms of booking. All children age 3 and over are required to have their own ticket. 

Group bookings
Discounted tickets are usually available to groups of 7 or more when booked at the same time.

School bookings
Special prices are available to school parties for certain designated performances. For more details contact the box office boxoffice@questors.org.uk.

Tickets should be checked at the time of purchase, as mistakes cannot be rectified later.

Latecomers will usually not be admitted until a suitable break in the performance. Some productions do not allow for any latecomers to be admitted.

The management may refuse admission to ticket-holders or ask them to leave, for the benefit of other members of the audience or the smooth running of a performance.

Advertised programme
The management may alter the advertised programme in unforeseen circumstances.

The Questors Theatre, 12 Mattock Lane, Ealing W5 5BQ
Box Office 020 8567 5184, Theatre Office 020 8567 0011
The Questors Ltd, Registered in England 469253, Registered Charity 207516
Creative Ealing